Terms of Use My Lidl Account

Status: June 2022

  1. Area of Application and Relationship to other Regulations

These terms of use regulate the use of the service My Lidl Account. The service My Lidl Account is operated by Lidl Stiftung & Co. KG, Stiftsbergstraße 1, 74167 Neckarsulm (hereinafter referred to as Lidl Stiftung”, “we” or “us”), other companies of the Lidl Group (together in the following termed “group of companies are involved in service provision.

The password-protected My Lidl Account offers you a so-called Single Sign-On service ("SSO") as well as the use of a My Lidl Account portal (together "My Lidl Account" or "service"). SSO enables you, after registering once with an online service of the group of companies (e.g. online shops, click and collect service, apps, etc., hereinafter each a "target service"), to use further target services with the same username and password, provided that SSO is implemented in the respective target service. 

The My Lidl Account portal, which you can access via the target services, allows you to view, access, manage and correct your information from various target services in a central storage location.

The service is provided on the basis of the following My Lidl Account terms of use ("terms of use").

These terms of use do not apply to separate contractual relationships with third parties as part of the target services; for example, the purchase of products or services. Here, only the specific conditions of the relevant target service are valid.

2. Registration and Account

For the use of My Lidl Account registration with a target service connected to SSO is required, whereby the user must create a password for the My Lidl Account. This, together with your e-mail address or mobile phone number, is used to access your My Lidl Account.

The details provided by the user as part of the registration process must be correct. Details from third parties cannot be supplied. Should details change later, the user must adjust these without delay in his My Lidl Account.

Depending on the target service, either your e-mail address or your mobile phone number must be verified during the registration process. For this purpose, we will send you an e-mail or SMS with a confirmation code. Without verification of the e-mail address or mobile phone number, the registration process cannot be continued.

Your registration to My Lidl Account is considered to be completed, by clicking the "Register" button. Before selecting this button, you can cancel the registration at any time or change the information provided by deleting, adding or correcting the entries made in the various fields or closing the target service. After completing the registration process, you can change the information provided in your personal account at any time.

Upon receipt of your registration, we will send a confirmation email to the e-mail address you provided during registration. This email confirmation also represents our acceptance of the registration to conclude a contract of use. You can use the service as soon as you have received the email confirmation.

After completing the registration, you will automatically be assigned a customer number.

The access data is meant exclusively for use by the relevant authorised user and must be protected with appropriate measures from unauthorised access by third parties. If the user notices unauthorised use of the service, he must report this to the Lidl Stiftung without delay. The user is liable for consequences due to third party use if he is responsible for it or for failing to stop it.

Use of My Lidl Account on the devices with Android operating system is only possible if that the device uses the Google Chrome browser.

3. Subject of the Service

Subject of the service of My Lidl Account is the provision of a unified password protected SSO for different target services within the group of companies. This essentially means that after a one-time registration and authentication, the My Lidl Account created can be used to log in to all target services integrated with My Lidl Account without requiring a separate registration or again provision of detailed user data.

For a convenient login, you also have the option to activate the "Stay logged in" function. After activating the function, a permanent cookie (6 months) is set in the browser of your device, which ensures that My Lidl Account recognizes you the next time you visit. This cookie can also be deleted at any time via the settings in the browser.

If you register with a connected target service without having previously registered with other target services, you will automatically set up the My Lidl Account.  In the event that you have previously registered with another target service integrated with My Lidl Account, you can simply log in to the target service with your existing credentials. If the group of companies offers new target services in the future, it is possible that you will also be able to use these via your My Lidl Account. Supplementary terms of use may apply to the individual target services.

SSO gives you a cross-portal identity that is recognized and verified by connected target services and that you can manage via the My Lidl Account portal. My Lidl Account portal allows you to view, access, manage, and correct your information from various target services in one central location. My Lidl Account portal stores your customer master data and information as well as those customer master data and information that you have provided when using other target services. In this way, all your customer master data, login data, information about your circumstances and interests from the "About Me" section, and information about the benefits granted as part of the "Family Club" program, if voluntarily provided, as well as information about deposited payment methods and the history of purchases and orders can be viewed by you in a central location in My Lidl Account portal. If necessary, your data will be transmitted to the respective target service when specific offers are used in order to enable the respective transaction to be carried out (see section 7 below).

The use of My Lidl Account is free. However, the use of concrete target service could involve costs, which are transparently displayed with the relevant offer in accordance with legal requirements. The same applies for possibly required third party services, such as the internet connection.

While using Lidl Pay in the Lidl Plus app, the user can activate a so-called "two-factor authentication" for all his target services. After activating the two-factor authentication, each time the user logs in to his My Lidl account, he will also be asked to enter a verification code, which will be sent to his mobile phone number or e-mail address registered with us.

If the user no longer wishes to use two-factor authentication, the user can contact our customer service at any time. In this case, however, the user can no longer use the Lidl Pay mobile payment service.

4. Guarantee, Liability

The Lidl Stiftung makes an effort to make My Lidl Account available on a continuous basis and without disruption or faults. Due to technical conditions such as configuration changes, maintenance, device breakdown and similar, this cannot always be guaranteed. In case of a service breakdown the Lidl Stiftung will make all efforts to restore a fault-free service as soon as possible. The Lidl Stiftung does not accept responsibility for possible consequences due to lack of (complete) usability. 

The Lidl Stiftung reserves the right to operate My Lidl Account in future with reduced and/or changed functions or to terminate the service. The user does not have a claim to (continued) use of this (gratis) service.

As part of the individual target services, their operator  carries the sole responsibility for the provision of the services. The Lidl Stiftung is not liable for possible claims resulting from this. The same applies to other contributions of independent third parties such as for example an internet provider.

Otherwise, the Lidl Stiftung shall only be liable for compensation claims of the user arising from loss of life, bodily injury or damage to health or from the breach of essential contractual obligations (cardinal obligations) as well as for other damages resulting from an intentional or grossly negligent breach of duty by the Lidl Stiftung, its legal representatives or vicarious agents. Material contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract. In the event of a breach of essential contractual obligations, the Lidl Stiftung shall only be liable for the foreseeable damage typical of the contract if this was caused by simple negligence, unless the user's claims for damages are based on loss of life, bodily injury or damage to health.

5. Termination, Deletion

The Lidl Stiftung as well as the user can end the user relationship for My Lidl Account at any time without notice period. As part of the administration of the My Lidl Account, deletion of the account can be initiated by the user any time.

A termination by the Lidl Stiftung may be considered especially when the user violates the terms of use. Until such events have been clarified the user data can be blocked.

In particular, we reserve the right to correct or delete your My Lidl Account or individual entries therein in the event of incorrect information.

6. Data Protection

The processing of your personal data takes place while preserving your legal data protection rights. To implement a service it is necessary that the details provided by you are forwarded to the provider of the relevant target service you want to use to permit user authentication and provision of the service as detailed in the target service (e.g. shipping and payment for products ordered).

Further details in relation to this can be found in our data protection information.

7. Final Provisions

The contract language is Greek.

These terms are governed by law of Cyprus and any disputes or court proceedings arising from them are subject to the exclusive jurisdiction of the Courts of Cyprus.

The European Commission provides an Online Dispute Resolution Portal under http://ec.europa.eu/consumers/odr/. However, we are not obliged and not willing to participate in the dispute resolution proceedings before a consumer arbitration board.

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